What is person tracing and how does it work?
Person tracing is the process of locating an individual based on available information such as name, ID number, or last known address. At Infotrack, we only issue trace reports after confirming details directly with the individual or a close relation, ensuring accuracy and legal compliance.
How long does a trace report take?
Our turnaround time for person tracing is typically 2–5 business days, depending on the complexity of the case and the availability of verified data.
Is there a fee if the person cannot be traced?
No. At Infotrack, we follow a “no trace, no fee” policy. You only pay when we successfully verify and deliver the trace report.
What information do I need to provide to initiate a request for service?
To initiate a request, we typically require the individual’s full name, ID number (if available), and any last known contact details or addresses. The more accurate and complete the information provided, the higher the chances of a successful trace.
Is person tracing legal, and are the results confidential?
Yes, person tracing is legal when conducted in compliance with the Protection of Personal Information Act (POPIA). All trace activities are confidential, and your data is handled with strict discretion and only shared with authorised individuals.
What is included in a municipal rates and taxes report?
Our municipal reports include the current property valuation, verified street address, and the outstanding balance due for rates and taxes—crucial for property transfers and legal due diligence.
Can I request a levy account statement for a sectional title property?
Yes. We retrieve outstanding levy account information from body corporates, homeowners’ associations, and managing agents across South Africa.